On March 6 and 7, 2021, AP SAIGON PETRO organized a training program "Lubricating product knowledge and sales and customer care skills" for all sales staff of the Distributor. and sales personnel in the Central region.
Attending the training program with Mr. Le Van Sinh - Manager of R&D Department who is a trainner, Mr. Le Viet Quyen - Director of the Central region, Mr. Nguyen Trong Le - Representative of Asia Door Manufacturing Co., Ltd. distribute AP SAIGON PETRO lubricants with all sales staff in Central.
At the beginning of the training program, members were introduced and updated on lubricant product knowledge and information, followed by equipping with tips on sales and customer care skills to bring more benefits. practical benefits for employees' work.
During the two days of organization, the training program was lively and exciting. Along with theoretical lectures, lecturers integrate fun games, real sales situations to exchange, discuss, find common solutions and draw practical experiences.
The staffs have grasped key sales skills such as: Communication in sales, grasping customer psychology, ability to present well about products and services, ability to persuade/reject customers Effective customer service, closing sales and customer care, ... Sales and customer care skills are a long process that every employee needs to learn and discover through the process of working and accumulate experience.
The training program took place successfully, AP SAIGON PETRO hopes that after the course, each staff member will hone and improve their sales and customer care skills, striving to build the image of employees. friendly and professional sales in the mind of customers, promoting proactive and effective sales to fulfill the business plan targets in 2021.
